Lives in: an operator application page + the vetting process + Setmore (for interviews). Go-live: open applications; run the vetting; bring people into the guild.
The flywheel. This is where a happy customer who taps “Connect in the Alliance” on their statement becomes Jose — a vetted, local operator running statements for a whole block of homes. It closes the loop everything else opened: the product sells the job.
| File | What it is |
|---|---|
operator-day-one.md |
For the recruit — what the job actually is, the first 30 days, and the money |
operator-funnel.md |
How a customer becomes an operator — the same warm path as a sale |
vetting-checklist.md |
The gate to going active — vetting is the trust we sell |
DoorDash had to go find drivers and diners separately. We don’t: a happy customer is an operator waiting to happen. They already trust the box, they’re a little handy, and a lot of them want the side income. Jose was customer HH-0007 before he ran a route. So recruiting starts inside the statement — the “Connect in the Alliance” tap — not as some separate cold-hiring slog. Anyone can be a customer, an operator, or both.
A background-checked, bonded local person is the exact thing the $30-a-year apps can never
copy. Vetting isn’t overhead — it’s the product. One unvetted operator who does something
dumb in someone’s home torches the whole trust pitch
(LAUNCH-NOTES #12). So the gate is
real — see vetting-checklist.md.
An operator is a real entry on the list (08 → operator): their status (applicant → vetting →
active), the customer they used to be, the routes they cover, their member dues, their vetting,
and their tax info (stage 10). The shape of the deal: operators pay the platform a membership
due and bill their own customers for the service directly — the platform doesn’t take a cut
of every job. Dues are a flat ~$50/mo — a working number, not final (MARKETING).